Returns Policy
Saxumo.com Returns Policy
At Saxumo.com, your satisfaction is important to us. We’ve designed our returns process to be simple and hassle-free. Please review the details below to ensure a smooth return experience.
How to Start a Return
You can begin your return quickly through our returns portal: https://saxumo.aftership.com/returns.
Alternatively, you can email us at info@saxumo.com with your order number.
Eligibility for Returns
To be eligible for a return, your item must meet the following requirements:
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Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
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Timing: All return requests must be submitted within 30 days of receiving your order.
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Documentation: Please follow the instructions provided in the returns portal and include all required information in your return package.
Return Shipping Costs
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Customers are responsible for the cost of the return shipping label.
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If the return is due to a faulty, damaged, or incorrect item, Saxumo will cover the return shipping costs in full.
Damaged or Incorrect Items
If you receive an incorrect or defective item, please contact us immediately at info@saxumo.com. We will prioritise resolving the issue quickly and at no cost to you.
Refunds & Processing Times
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Inspection: Once we receive your return, it will be inspected. We will notify you by email if your refund has been approved or declined.
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Refund Method: Approved refunds will be issued to your original payment method.
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Timing: Refunds can take up to 5 business days to appear, depending on your bank or card issuer.
Need Assistance?
Our customer support team is available Monday to Friday, 9am – 5pm (UK time) to assist you.
Contact us at info@saxumo.com for any questions about your return.